Using AI to Eliminate Payer Phone Calls and Portal Queries

Medical billing teams spend hours every day calling payers and querying online portals to investigate and resolve exception-based and denied claims.

Did you know this labor-intensive work can be reduced by using AI agents?

In collaboration with our partner, Outbound AI, we’ll explore how AI expands billing capacity, enhances productivity and maximizes collections while elevating the daily job experience for team members.

Key learnings:

• The costs of communicating with payers to investigate and resolve exception-based and denied claims
• The benefits of offloading time-intensive and repetitive administrative work to AI agents, such as retrieving claim status data, obtaining EOB statements, verifying eligibilities, calling payers and waiting on hold
• How AI agents interact with payer phone trees (IVR systems) and, in qualified circumstances, have unscripted conversations with payer representatives
• How conversational AI technologies are modeled for each specific payer (nothing too technical!)
• The role of data analytics in monitoring AI agent performance and measuring ROI
• How use of AI agents for payer-provider communications can result in up to 10x cost savings and 100x speed gains

Featured Topic: Using AI to Eliminate Payer Phone Calls and Portal Queries
Tuesday, June 25, 10 a.m. MDT
30 minutes + Q&A